Shipping & Returns

How does the delivery process work?

Once your order is placed on www.aulgaria.com, it is processed by our system and sent for quality inspection. Our team carefully checks each product to ensure it meets our quality standards.

After passing the quality check, the products are securely packed and handed over to our trusted delivery partners.

Our delivery partners will attempt to deliver the package to your provided address. If they are unable to reach you at the time of delivery, they may contact you to arrange a suitable delivery time.

How are items packaged?

At Aulgaria, we ensure that your products reach you safely and in perfect condition. All products are packed in sturdy boxes designed to protect them during transit. Each item is carefully wrapped in protective cushioning material to prevent any damage during shipping.

We take pride in delivering your skincare products with safe and secure packaging.

What locations does Aulgaria ship to?

Aulgaria currently ships across India (Pan-India). We aim to deliver our products to as many locations as possible through our trusted courier partners.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email or SMS containing:

• Your tracking number
• The courier partner details

You can use the tracking number to check the delivery status of your order. Tracking information usually becomes active within 24 hours after dispatch.

What is the estimated delivery time?

Orders are typically dispatched within 1–4 business days (excluding Sundays and public holidays).

Estimated delivery timelines:

• Metro cities: 3–5 business days
• Other locations: 5–7 business days

Delivery times may vary depending on your location and courier partner availability. In case of any delays due to logistics issues, weather conditions, or public holidays, you will be notified via your registered email address or phone number.

Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery (COD) is available for select pin codes. An additional ₹100 COD handling charge may apply to COD orders.

Return Policy

We only accept returns for products purchased directly from www.aulgaria.com. Products once purchased are generally non-refundable, except in specific situations.

An item may be eligible for return within 4 days of delivery if it meets any of the following conditions:

• The product was received in a physically damaged condition
• A wrong product was delivered

To initiate a return request, customers must contact our support team within 4 days of receiving the order.

Return Process

• 1. Once your request is received, our team will review and validate the claim.
• 2. If approved, return instructions will be sent to you within 2 business days.
• 3. A reverse pickup may be arranged within 5 business days, depending on your location.
• 4. After receiving the returned product, our team will inspect it within 3 working days.

Cancellation Policy

If you wish to cancel your order, please email us at: info@aulgaria.in

Prepaid Orders: Prepaid orders can only be cancelled before they are shipped. If cancelled successfully, the refund will be issued as store credit. Once an order has been shipped, cancellation will not be possible.